Role play scenarios, with someone to play them against
A written scenario still needs a partner. Each of these comes with an AI persona who answers in a real voice, at the difficulty you choose, and a rubric the conversation is scored on. Use them on the first day, change them, or build your own.
Request early access
Sales role play scenarios
Ebbing for salesDana WhitfieldDifficulty: medium
First call with a skeptical marketing VP
Earn ten minutes from someone who did not ask for the call, and leave with a second meeting.
Scored against Question-led discovery
Glenn AbbottDifficulty: easy
First call with a referred business owner
A warm introduction to a plain-spoken owner. Find the real problem before he asks what it costs.
Scored against Question-led discovery
Dana WhitfieldDifficulty: hard
Second call: she wants the full pitch
She says she is ready to hear it all. Decide what to ask before you present anything.
Scored against Question-led discovery
Role play scenarios for managers
Ebbing for leadership and developmentJordan EllisDifficulty: medium
Telling a team member their work is not meeting expectations
Say it clearly, with specifics, to someone who did not see it coming.
Scored against Giving difficult feedback
Walt BrennanDifficulty: hard
Confronting a senior colleague about how he treats junior staff
Hold the line with someone senior, respected, and sure the rules are for other people.
Scored against Giving difficult feedback
Nina PatelDifficulty: easy
Asking a newer team member to fix a small but repeated miss
She agrees with everything you say. Make sure something changes afterwards.
Scored against Giving difficult feedback
Client and customer service role play scenarios
Ebbing for client success and serviceMark HollisDifficulty: hard
Client call after two quarters of poor results
Own what went wrong without excuses, and give him a reason to stay.
Scored against Tough client conversation
Mark HollisDifficulty: medium
Telling a client their launch will be three weeks late
Deliver the news early and plainly, and agree what happens next.
Scored against Tough client conversation
Renee AlvarezDifficulty: easy
Explaining a one-month dip to a long-term client
Keep a good relationship steady through one bad month.
Scored against Tough client conversation
Your situations are not in anyone’s library
Write the persona and the situation in the editor, or draft a persona from the transcript of a real call. They talk the way that person talks and push back where that person pushes back.
How building your own worksDrafted from Tuesday’s call
Glenn Abbott
President, sixty-person metal fabrication shop
Talks in short sentences and asks what things cost early. Warms up when you ask about the shop floor. Goes quiet when he hears marketing terms.
Start with these, then make them yours
Tell us who you are and which conversations matter most. We will set up your first roleplays with you.
Access is by invitation while we bring on our first teams.