Every feature is here because of a problem
The whole product, sorted by what gets in the way of people getting good at hard conversations.
Request early accessNobody gets enough practice
As many reps as you want, whenever you have ten minutes.
Live voice roleplay
A spoken conversation in your browser. No script to read and no typing.
A library of roleplays
Ready-made conversations for sales, managing people and client work, to use on day one.
Rep after rep on the same call
Run one conversation again and again and watch the score line get heavier.
Home
What is assigned to you, your recent conversations, your average and the skills to work on first.
First call with a skeptical marketing VPDana Whitfield, mediumStart
Feedback to someone who did not see it comingJordan Ellis, hardStart
Renewal call after a hard quarterMark Hollis, mediumNo reps yetStart
Practice that does not feel real leaves the nerves for the day
Someone who answers back like a person, at the difficulty you choose.
Personas with a temperament
Each one has a voice, a way of talking, concerns they raise and things they keep to themselves unless asked well.
Three difficulty levels
Easy, medium and hard change how much the persona has to be won over.
A time limit
Calls end, like real ones. You learn to get to the point.
Record yourself on video
Optional, with consent each time, so you can see how you come across.
Dana is speaking
Dana Whitfield
VP of Marketing
Generic feedback does not match how you work
Scored against your own standard.
Your own rubrics
Write the skills, what strong and weak look like for each, and how much each one counts.
Shared playbooks
Rubrics built on well-known methods for discovery, qualification, feedback and service, to use or copy and change.
Levels, not just a number
Each skill lands on a level from not shown to exceptional, judged by its effect on the other person.
- Opens with a reason to talkStrong
- Finds what is really going onStrong
- Handles pushback without pitchingCompetent
- Agrees a clear next stepWeak
A score alone does not say what to fix
Feedback that points at the moment and says what to try.
How it ended, apart from the score
Whether you reached the goal is shown beside how skillfully you ran the conversation, never mixed into it.
Coaching on exact moments
Notes sit on the line in the transcript they are about, with a better way to say it.
A timeline of the call
Good moments and ones to work on, marked where they happened.
One thing for the next rep
The single change most worth making, at the top of the review and on your Home.
Listen back
Play the whole conversation, both voices.
Talk time and pace
How much of the talking you did, your questions, and your longest stretch without a pause.
How it ended
Goal reached
Dana agreed to a second call with her director in the room.
How skillfully you ran it
68, solid
Strong discovery. The close came before she had said what a good outcome looks like.
Do this on the next rep
Before you propose a next step, ask what would have to be true for her to bring this to her director.
Your situations are not in anyone's library
Build exactly the conversation you need.
Persona and roleplay editors
What the learner sees on one side, what only the persona knows on the other.
A persona from a real call
Give it a transcript and choose a person. It drafts someone who talks and pushes back the way they did, with an invented name by default.
Build with Claude
Connect Claude and describe the roleplay you want. It drafts the persona, rubric and roleplay in your library for you to review.
Groups
Mark which roleplays are for sales, for managers or for client teams, so people see the ones meant for them.
Drafted from Tuesday’s call
Glenn Abbott
President, sixty-person metal fabrication shop
Talks in short sentences and asks what things cost early. Warms up when you ask about the shop floor. Goes quiet when he hears marketing terms.
Practice only counts if it carries over
Put real calls beside practice.
Score a real call
Upload or paste a transcript from any recorder, say which speaker is you, and choose the rubric.
Practice against real calls
Each skill, in practice and on real calls, side by side, widest gap first.
Text only
No recording is uploaded or stored for a real call, and an admin has to switch the feature on.
| Skill | In practice | On real calls |
|---|---|---|
| Finds what is really going on | ||
| Handles pushback without pitching | ||
| Agrees a clear next step | ||
| Opens with a reason to talk |
Managers cannot see who is practicing or improving
Assign it, follow it, review it.
Assignments
Give a roleplay to a person, a group or everyone, with a date and a note. It sits at the top of their Home until it is done.
Team view
Who has practiced, a score line for each person, the latest conversations and who has not started.
Review and comment
Open any conversation on your team and leave a comment on the exact moment.
Share a conversation
With a named colleague or by link, with or without the transcript and video.
Score again
Re-score a conversation after a rubric changes and keep the earlier score beside it.
Priya N.Done, 70- Marcus R.Due Friday
- Jasmine C.Done, 59
- David C.Not started
Conversations like these cannot be left loose
Kept separate, kept only as long as you say.
Organizations kept apart
Each organization's people, conversations and library are walled off from every other.
Roles
Learners see their own conversations. Managers see their team. Admins manage people and settings.
Retention you set
Choose how many days conversations are kept. Older ones are removed for good.
Delete a conversation
An admin can remove any one conversation completely.
Audit trail
A record of who changed what, that nobody can edit.
Keep conversations for
Older ones are removed for good, with their recordings.
90 days
Who changed what
- Priya N. Changed how long conversations are keptToday
- Marcus R. Deleted a conversationYesterday
- Priya N. Made Jasmine C. a managerMonday
See it with your own conversations
Tell us who you are and which conversations matter most. We will set up your first roleplays with you.
Access is by invitation while we bring on our first teams.